Shipping

Shipping Information

Processing Time
All orders are processed and dispatched within 1-2 business days.

Tracked Delivery
Every order comes with tracked delivery. You’ll receive a tracking code via your order dispatch confirmation email.

Australian Shipping Options

Australian Express and Standard Shipping

EXPRESS

2-5 Business Days*

$12.00 AUD

Free for orders over $100 AUD

Australia Post

STANDARD

2-10 Business Days*

$10.00 AUD

*Please note: I.AM COLLECTIONS is not responsible for delays caused by Australia Post, especially during peak seasons or due to unforeseen circumstances.

Delivery Policy
All parcels require a signature upon delivery. If you authorise the courier to leave the package without a signature, I.AM COLLECTIONS is not liable for any lost parcels.

International Shipping

USA (Standard Post): Estimated 6-11 business days (after processing)
Rest of the World: Estimated 10-20 business days (after processing)

Customs and Duties:
Import duties, taxes, and charges are not included in your order total. These costs are the buyer’s responsibility. For information on these charges, please consult your local customs authority.

Order Tracking

You can track your order using the tracking number provided in your shipping email. Click the link or enter the number on the Australia Post Track website.

Can I Change My Shipping Address?

If you notice an error in the shipping address, please email us at hello@iamcollections.com.au immediately. If your order has not yet been dispatched, we’ll update the address for you. Please make sure your shipping information is accurate, as we reserve the right to charge for redirecting returned items or replacing lost items due to address errors.

Frequently Asked Shipping Questions

What if my order is delayed?

Delays can occur due to various reasons, including holidays and postal delays. Please use the tracking link provided to monitor your order status.

What should I do if my order is lost?

If your order is confirmed as lost in transit, contact us immediately, and we will assist in tracking your package.

Can I ship to a P.O. Box?

Yes, we can deliver to P.O. Box addresses within Australia. However, please note that international deliveries may not be available for P.O. Box addresses.

What if my order arrives damaged?

If your order arrives damaged, please reach out to us within 48 hours of receiving the package with photos of the damage so we can assist you.